Sales FAQ

Are you a member of an Ombudsman scheme?

Yes, we are a member of The Property Ombudsman scheme.

Are you qualified property agents?

Yes, we are qualified agents. We have achieved the Level 3 Technical Award in the Sale of Residential Property and Residential Letting and Property Management.

IMS Property Group is registered with the National Association of Estate Agents (NAEA) and the Association of Residential Lettings Agents (ARLA).

Do I have to pay Stamp Duty?

No, the buyer is responsible for paying Stamp Duty.

Do I need an EPC?

It is a legal requirement to have commissioned an EPC before marketing can start. IMS can organise this document on your behalf at a cost of £120.00 (inc. VAT)

Do I need to be present for viewings?

As IMS accompany all viewings and we have the access codes and keys for your property your presence is not required. It is worth noting that buyers often feel more relaxed when the owner is not present.

How long will it take to sell my property?

Each property sale is different and there are many scenarios and variances that can impact the speed of a sale.

How much will it cost to sell my property?

There are three main costs involved in selling a property:

  • Estate Agent Fees

    Fees to sell your home will be discussed and agreed on the market appraisal, we are the most competitive around!

  • Energy Performance Certificate (EPC)

    It is a legal requirement to have commissioned an EPC before marketing can start. IMS can organise this document on your behalf at a cost of £120.00 (inc. VAT).

  • Conveyancing

    ‘Conveyancing’ means the legal transfer of your property to the buyer, and you will need to employ a solicitor to make this happen. IMS has a network of conveyancing solicitors with market-leading prices. Fees depend on the size, location and state of the property. A quote will be provided during the sales process.

How will my property be marketed?

IMS list your property on all property portals within 24 hours of being instructed by you. This includes Rightmove, but we also advertise your property on our website, across social media and on various newspaper online portals. Further to this, we also have a client database that specifically picks out potential buyers for your property.

If I accept an offer will my property still be viewed?

Once an offer is agreed, IMS would advise that you hold all viewings to give your buyer full confidence that you attend to sell your property.

Is an accepted offer legally binding?

No. Either party can pull out of the sale without penalty up until the exchange of contracts (see below).

What happens at completion?

The monies for the sale – the buyer’s deposit and the lender’s sum – will be transferred to the your solicitor; only then is the sale complete. Congratulations – you have now sold your property!

What is “exchange of contracts”?

Both the seller and the buyer sign identical contracts, and then these are exchanged between the solicitors for each party. Here you will pay the deposit, typically 10% of the purchase price, which your solicitor will hold. At this point the sale becomes legally binding.

The exchange of contracts will only happen when all enquiries have been answered and you, the seller and your respective solicitors are in agreement that everything is in order.

What kind of survey will I need?

The Lender will always carry out a valuation of the property. It’s important to note that the survey carried out by the Lender is for their purposes only to assess the value of the property compared to the loan amount you’ve requested. Their report is not to advise you on the condition of the property.

You may choose to get a Homebuyers report at your own expense or a more detailed structural survey. We’ll have a selection of surveyors that we work with on a regular basis who we’re happy to recommend.

When do I have to move out?

On the completion date, which is mutually agreed by yourself and the buyer.

Where are my title deeds?

Your title deeds give proof of ownership of the property and will need to be transferred to the buyer as part of the conveyancing process. These are usually held by your mortgage lender, and it will be your solicitor’s responsibility to obtain these.

Who will conduct viewings on my property and when will they occur?

IMS accompany all viewings.

Why should I choose you over another estate agent?

We care about all of our customers and we conduct every house sale as if it was our own. We pride ourselves on providing the best possible choice, value and service, and getting the right result for you. We only want happy customers. Our client testimonials and five star Google rating are evidence of the great work we do.

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