Tenants
We understand how important it is to find somewhere you can call home.
Finding your perfect home matters, whether you rent or buy.
That’s why we’ve always believed in putting people before property. Finding the right place should feel exciting, not exhausting. And once you move in, we’re here when you need us – responding quickly and professionally and making sure you are looked after throughout your tenancy.
Rent
Your monthly rent as set out in your tenancy agreement. From 1 May 2026, landlords and agents cannot require more than one month’s rent in advance at any point during the tenancy.
How to apply for a property
To view a property please register your interest via Rightmove, in the property advert click on the ‘Contact’ tab and it will take you to a short form to complete. We will review all viewing requests and contact you to arrange an appointment.
Security Deposit
Capped at five weeks’ rent where the annual rent is below £50,000, or six weeks’ rent where the annual rent is £50,000 or above. Your deposit is protected in a government-approved scheme for the duration of your tenancy.
Holding Deposit
Capped at one week’s rent. This is taken to reserve a property while referencing is completed. The default deadline to sign a tenancy agreement is 15 days from when the holding deposit is received.
It’s put towards the first months rent. It may be retained if you provide false or misleading information, fail a right-to-rent check, withdraw from the tenancy without reasonable cause, or fail to take reasonable steps to enter into the tenancy agreement within the deadline.
Late Rent
If rent is more than 14 days late, interest may be charged at 3% above the Bank of England base rate for each day the payment remains outstanding
Lost keys and security devices.
Reasonable costs for replacing keys or security fobs where the loss is your responsibility. If the loss results in locks needing to be changed, the costs of a locksmith, new lock and replacement keys for the tenant, landlord, Agent or any other persons requiring keys will be charged to the tenant.
Changes to the tenancy
If you request a change to a tenancy mid-term, for example adding a permitted occupant, an administration charge of up to £50 including VAT may apply, or the reasonable cost to the landlord if higher.
Note
This page reflects the Tenant Fees Act 2019 as amended by the Renters’ Rights Act 2025, with effect from 1 May 2026.
Legislation in this area has changed significantly and we recommend verifying any details with Citizens Advice or Propertymark if you have specific concerns.
Related Documents
Complaints
Have a question?
The questions we're asked most often are below, but please do get in touch if you need further assistance.
Once you’ve viewed a property and want to proceed, we’ll send you an application form and a list of the documents you’ll need to provide.
These typically include photo ID, proof of address and proof of income, you may also be asked to provide a credit report and for any applicants who are non-uk passport holders your Right to Rent sharecode. We carry out the initial checks and will then pass the application to a referencing company who will carry out further checks including references from your employer and landlord where appropriate.
We will keep you updated at each stage. The process is designed to be clear, fair and in line with current rental regulations.
Your security deposit is capped at five weeks’ rent where the annual rent is under £50,000. On a property at £1,200 per month, for example, that would be a maximum of £1,384.
Your deposit is protected in a government-approved scheme and returned at the end of your tenancy, less any agreed deductions.
Usually three to five working days, depending on how quickly your employer and previous landlord respond.
Providing your documents promptly helps avoid delays. We’ll let you know as soon as referencing is complete.
A holding deposit is one week’s rent, paid to reserve a property while referencing is carried out. It is deducted from your first month’s rent or security deposit when the tenancy starts.
If the landlord withdraws without cause, it is returned in full. If you withdraw, provide misleading information or fail to take reasonable steps to enter into the tenancy within the agreed timeframe, it may be retained, in line with current legislation.
Your landlord is responsible for the structure and exterior of the property, heating and hot water systems, gas and electrical installations and sanitary fittings.
You are responsible for keeping the property clean and looking after it, reporting issues promptly and avoiding damage beyond normal wear and tear.
Use our online maintenance form or call the office for anything that needs attention.
If you experience any maintenance issues during your tenancy, these should be reported through the Street App. All tenants are provided with access to the app when they move into the property and should have downloaded it as part of their onboarding process.
The Street App is the quickest and most efficient way to report maintenance concerns, track progress, and communicate with the property management team. If you have not yet downloaded the app or are experiencing difficulties accessing your account, please contact our team on 01869 248339 or by emailing info@imspropertygroup.co.uk, and we will be happy to assist.
Under the Renters’ Rights changes, tenants have the right to request a pet, and landlords must consider that request reasonably.
Some properties will still have restrictions, for example due to lease terms or building rules, but we will always make the position clear before you apply. If a pet is agreed, it will be reflected in the tenancy agreement.
You will need to give notice in writing in line with your tenancy agreement and current legislation. Under the Renters’ Rights changes, most tenancies will be periodic, with tenants typically required to give two months’ notice.
We will carry out a check-out inspection against the original inventory. Normal wear and tear is not deductible. The deposit is returned within 10 days of both parties agreeing the final amount.
If you need to leave, speak to us and we will guide you through your options.
Under current rental legislation, most tenancies are periodic, meaning you can usually end your tenancy by giving at least two months’ notice. In most cases, that notice needs to align with your rent payment date.
We will explain exactly what applies in your situation and make sure you understand the timing and any next steps. Our aim is always to make the process as straightforward as possible.
Whilst this rarely happens – we are here to help. Speak to us. If we manage the property, it is our role to resolve issues fairly for both sides, and we do all we can to ensure things are resolved quickly and with minimal stress for you.
If you feel a matter is not being handled correctly, you can also contact Propertymark or seek advice from Citizens Advice.