Bicester lettings agents putting people before property
IMS Property Group is Bicester's family run, independent lettings agency – Propertymark accredited, deposit-protected and covering the whole town, not just the postcode centre.
How can we help you?
How can we help?
Properties to Rent
Browse our latest property rentals in Bicester
About IMS Property Group
We’re based at 18 Kings End in Bicester, and lettings has been part of what we do since day one. As an independent, family-run lettings agency, managing relationships with landlords and tenants we’ll likely deal with again.
That’s why so many of our landlords have been with us for years, and why tenants come back to us when they move again.
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Step 1
Understanding your needs
We start by getting clear on what you're looking for: location, size, budget, schools, move-in date and anything specific that matters to you. The more we know, the more useful we can be.
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Step 2
Start the search
We match you against current listings and keep you informed as new properties come in. The best rentals in our areas go quickly, and registered tenants hear about them first.
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Step 3
Viewings
We arrange viewings at times that suit you and can attend to answer questions about the property, the landlord and the local area. If you're relocating from outside the region, we can line up multiple viewings on the same day.
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Step 4
Application
Found the right place? We'll guide you through the application, tell you exactly what documents are needed and keep things moving so you don't lose the property.
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Step 5
Referencing
Your application goes through a professional referencing process covering employment, credit and previous tenancy history. We'll keep you updated and let you know promptly if anything needs clarifying.
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Step 6
Tenancy agreement and deposit
We'll send your tenancy agreement to review before you sign anything. Once signed, your deposit is secured in a government-approved protection scheme and you're confirmed as the tenant.
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Step 7
Get the keys
Completion happens, your inventory is checked and the keys are yours. We make sure you know exactly what to expect on the day so nothing catches you off guard.
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Step 8
During your tenancy
Our involvement does not stop once you have moved in. We remain available throughout your tenancy, whether that is for maintenance, questions or general support. With the Renters’ Rights changes placing more emphasis on clear communication and tenant experience, we make sure you are kept informed and supported at every stage. People before property applies throughout, not just at the start.
People before property
See for yourself by checking out our reviews on Google and Trustpilot.
“We had an amazing experience with Michelle as our mortgage advisor. She was incredibly helpful, friendly and professional throughout the whole process. She always replied very quickly, even outside normal working hours, and was always happy to answer any questions we had. Thanks to Michelle, the whole mortgage process was quick, easy and completely stress-free. We really appreciate all her help and support and would highly recommend her to anyone looking for a mortgage advisor. Thank you so much, Michelle! ❤️”
“Very helpful, supportive and efficient team – our experience with them has been great so far, highly recommend!”
“Very simple process to renew a mortgage – Michell did identify some new providers; however, in the end, staying with the current provider proved most appropriate and even updated arrangement with cheaper interest rates in the immediate days preceding the expiry date – all very simple and straightforward – would recommend”
“My partner and I were first time buyers and the thorough and timely support of Michelle and her team made the process of securing our mortgage quick and stress-free.”
“Really good communication and speed of response. This was our first time buying so Michelle really helped us through the process.”
A Practical Guide to Renter’s Rights
The Renter’s Rights Act is one of the biggest shake-ups to the private rental sector in decades. It came into force on May 1, 2026
Visit our office
A large customer car park is located at the rear of the property and can be accessed from Fox Lane.
We have put together some frequently asked questions
Full property management is a service where a letting agent handles every aspect of renting out your property on your behalf – from finding and vetting tenants to collecting rent, managing maintenance and ensuring legal compliance. IMS Property Group offers four tiers of landlord service: Let Only, Rent Collection, Fully Managed and Premier (which includes rent protection insurance), with management fees from 12% of monthly rent.
The Set Up Fee covers all marketing costs.
No. Under the Renters’ Rights Act 2025, landlords cannot charge a pet premium or an additional fee when a tenant requests permission to keep a pet. However, landlords may be able to require tenants to hold appropriate pet damage insurance where permitted by the legislation.
We will discuss any applications with you, it is important to us that we find the right fit for you and the property. Please bear in mind though that this will need to be in line with advertising and discrimination legislation.
Not without good reason. Under the Renters’ Rights Act 2025, landlords must consider pet requests and cannot unreasonably refuse consent.
Each request should be assessed on a case-by-case basis. Examples of reasonable grounds for refusal may include the property being unsuitable for the type, size or number of pets requested, restrictions imposed by a superior landlord or freeholder, or concerns relating to health and safety.
A landlord cannot refuse a request simply because they have a general preference not to allow pets.
No. We are happy to use your choice of contractor, we would just require a copy of their public liability insurance. The contractors we use on a regular basis are local businesses who we have built excellent working relationships with.
We regularly price check to make sure you they remain competitive and we don’t add an uplift to their invoices.
You do not pay contractor invoices directly — IMS Property Group settles approved invoices on your behalf from your rental income.
No, we can take over the management with an existing tenancy in place, we can deal with your current agent on your behalf to make it seamless for you and your tenants. Your agent may charge you an exit fee, details will be in your contract but we can assist with this.
A detailed inventory is needed as without it you will struggle to defend any claim from the tenants deposit when they move out. The deposit scheme adjudicators favour independent inventories over those compiled by landlords.
A comprehensive inventory is provided as part of our set up fee. We use an independent company who visit the property and send us a detailed report complete with photographs.
As IMS accompany all viewings, we will have the access codes and keys for your property, so you don’t need to be present. It is also worth noting that many tenants often feel more relaxed when the owner is not present.
IMS process rent payments daily excluding weekends and bank holidays so that you get paid as close to the rent date as possible. Please note that whilst we endeavour to pay you in a timely manner we cannot be held liable for any delays in banking, computer failure or other factors outside of our control such as delayed or non-payment of rent by the tenant.
Where the tenant falls into rent arrears our management fee remains payable and we strongly advise that you make provision for any void period or delay in receiving rent.
- Ensure your legal responsibilities are met – with fixed penalty notices of £30,000 for a range of housing offences, an Agent will help to make sure you are compliant and not at risk of prosecution.
- Using an expert with good knowledge of the market conditions and demand is likely to achieve a higher rent for you.
- Stringent vetting and referencing procedures, means you are more likely to attract reliable tenants.
- You hand over the burden of being on call 24/7. Having a full management service will give you back your time and likely save on stress and anxiety.
- Finding reliable tradespeople can be challenging, your agent will have a range of vetted contractors they use who offer fast response times and competitive prices.
- Rent can be collected and chased on your behalf with annual rent reviews to make sure you are not missing out on opportunities to increase the rent where appropriate
- Secure deposit protection scheme administration is taken care of for you
- All the correct paperwork is given to the tenant at the correct time so you will not encounter issues if you need to serve notice.
- Peace of mind; not only that everything is taken care of for you, but support and advice is on hand whenever you need it.
The deposit is held by the tenancy deposit protection scheme for the duration of the tenancy and in the event that the tenant disputes any claim at the end of the tenancy, the deposit scheme adjudication service review evidence submitted, dealing with any deposit charge disputes fairly and efficiently.