We have been recognised for delivering outstanding customer service to its clients by winning a Best in Postcode Award from The ESTAS – the biggest award scheme in the UK residential property industry.
The awards are powered by customer reviews submitted directly to the ESTAS review platform which is exclusively for property professionals. These reviews offer genuine feedback on the service provided, gathered at the end of the moving experience. ESTAS monitors and verifies service ratings over a 12-month period, providing a trustworthy measure of the service delivered to customers.
As a Postcode winner IMS has been shortlisted to win a prestigious county, regional or national trophy at the famous ESTAS Awards which take place on 17th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Spencer said “To secure a Best in Postcode Award is a significant accomplishment within the industry. These awards are unique because they’re based entirely on genuine client feedback, reflecting an agent’s unwavering commitment to delivering exceptional service throughout the customer journey. This kind of recognition truly highlights a dedication to professionalism and client care, showcasing those who consistently go above and beyond in their service delivery.”
Simon Brown, founder of ESTAS says “ESTAS is about championing the agents who consistently go the extra mile. It’s about recognising that amazing service isn’t just meeting expectations, it’s exceeding them. We want everyone to share the mindset that providing outstanding support to clients is the norm, not the exception.”
