IMS Property Group Wins Best in Postcode Award for Customer Service

1st May, 2024

We are thrilled to announce that IMS Property Group has been recognised for delivering outstanding customer service to its clients by winning a Best in Postcode Award from The ESTAS – the biggest award scheme in the UK residential property industry.

The award has been achieved via customer reviews submitted to the ESTAS review platform which is exclusively for real estate professionals, the reviews have been completed at the end of the moving experience. ESTAS monitors and verifies service ratings over a 12 month period giving a highly accurate overview of the standard of service that’s been delivered to customers.

As a Postcode winner IMS has been shortlisted to win a prestigious county, regional or national trophy at the famous ESTAS Awards which take place on 18th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that an agent is delivering to clients. To win a Best in Postcode Award is a great achievement and something every agency should be extremely proud of. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service to clients in their local communities.”

Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community of estate and letting agents who all share a passion for delivering great service to their clients and a belief that excellent service should be the norm not the exception.”

“We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October.”

For more information about ESTAS please visit www.theestas.com or call 01892 610245